Support
We are here to help you get the most out of Kinroster. Find answers to common questions below, or reach out to our support team directly.
Contact Us
For questions, issues, or feedback, please contact our support team:
Email: support@kinroster.com
We aim to respond to all inquiries within one business day.
Frequently Asked Questions
How do I start a voice note?
Navigate to a resident's profile and tap the voice note button to begin a new documentation session. Speak naturally about your observations, care activities, and any concerns. The AI assistant will guide you through the conversation and ask clarifying questions as needed. When you are finished, the system will automatically generate a structured care note from your voice input.
Why was my note flagged as an incident?
Kinroster's AI automatically analyzes care notes for potential incidents such as falls, behavioral changes, skin integrity concerns, medication issues, or other events that may require follow-up. When the AI detects language or descriptions that match incident criteria, it flags the note for review. This is an advisory feature designed to help ensure important events are not overlooked. You can review, confirm, or dismiss flagged incidents from the notes detail view.
Can I edit a structured note?
Yes. After the AI generates a structured note from your voice input, you can review and edit any section before finalizing it. We encourage all caregivers to review AI-generated notes for accuracy and completeness. Edits are tracked to maintain documentation integrity.
How do I add a new resident?
Administrators and authorized staff can add new residents from the Residents section of the dashboard. Click the "Add Resident" button and fill in the required information including name, date of birth, and any relevant care details. Once added, the resident will be available for voice documentation sessions.
Is my data secure?
Yes. Kinroster implements multiple layers of security to protect your data, including encryption at rest and in transit, row-level security policies that isolate organization data, role-based access controls, and secure authentication. For detailed information about our security practices, please visit our HIPAA Compliance page.
How does the AI work?
Kinroster uses a multi-step AI pipeline to transform your voice into structured documentation. First, your speech is transcribed into text using advanced speech recognition. Then, the AI analyzes the transcript to extract clinical observations, care activities, and other relevant details, organizing them into a standardized care note format. The AI also checks for potential incidents and flags them for your review. Throughout this process, the AI is designed to assist and augment your documentation workflow, not replace your clinical judgment.
Learn More
Explore more about what Kinroster offers:
- Features -- See all the ways Kinroster helps streamline care documentation.
- How it Works -- Understand the voice-to-documentation workflow.
- HIPAA Compliance -- Learn about our security and compliance measures.
- Privacy Policy -- Review how we handle your data.